Purchasing Priorities, Heads Of Learning & Development, 2021.

40% chose behavioural training, the third greatest priority…

How is your behaviour at work?  Do you have times when you regret your responses.  Do others frustrate you with their approaches?  Research shares that 63% of employees may be scared to report bad behaviour at work (Smallbusinesstrends.com).  The research shares examples of categories of the most common bad behaviours, and they include having a bad attitude and poor management skills.  Almost two-thirds (63%) of respondents say they’ve witnessed behaviour at work that was disruptive to culture, productivity and/or the business itself, but didn’t report it to management.

We can all behave badly at times, but how engrained is this in our workplace and what can we all do about it?  What does behavioural training even mean?  I looked up a few examples and the first google response included ideas on how to deal with difficult colleagues or behaviours.  Examples included things like;

  • Using conflict as a natural resource – not sure what this actually means?
  • Don’t react – so ignoring it is the answer?
  • Deal with feelings – so don’t ignore it?
  • Attack the problem, not the person – but what if it is the person that’s the problem?
  • Practice direct communication – OK so challenge the person?
  • Look past positions to the underlying interests – so ask questions of the person?
  • Focus on the future – so ignore it?


Most of us don’t control our emotional responses at work, we just react.  We are oblivious to how much we let other people’s energy affect us.  Feeling that others happen to us.  At the same time, I see the following trends in most of us;

  • We don’t like conflict.
  • We are only our real selves, free of guards, with people we know really well and trust.
  • We think everyone is like us.
  • We are quick to judge.
  • We expect things in common with others in order to work and gel well together.
  • We all think that we are self-aware (mmm).

And these are just a few – there are lots more.  I sometimes describe these kinds of reactions and approaches as, ‘things that get in our own way’. So what makes you behave badly?  What is your reaction to behaviour in others that is less than becoming?  And how come 40% of Learning Managers feel that we need behavioural training?

Gosh I could write so much about this!

If you want to not need behavioural training, there are several actions that you can take and start practicing.  But it really boils down to a few;

  1. Choose to be yourself with everyone and activate kindness.
  2. Be less quick to judge, pause with tolerance and see the best of others.

No walls, guards, gates or hurdles, just open and good.  Notice if you are seeing the real person in others or their behaviour.  Are you seeing people through kind, generous eyes, or are you judging?  How conscious are you of your expectations and view of others, and when you do notice, are you choosing to be positive?

I think it’s pretty shocking that we are all behaving to the point where we need behavioural training.  Something to think about!

Be you.